Refunds and Cancellations

REFUNDS AND CANCELLATION POLICY:

  • Waves Swim School are not bound by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

  • Waves Swim School is under no obligation to refund or transfer any monies in the event that you are unable to attend part of, or the entire course. Missed lessons cannot be refunded or transferred in any circumstances, unless otherwise specified below

  • Non-attended lessons are forfeited and are non- refundable

  • Cancellation requests must be made in writing by email 

  • If you cancel your booking for the next course within 14 days of the commencement date of the term we will issue you a refund minus an administration charge of £20.00

  • If your child cannot attend their lessons on medical grounds then we require a letter from your GP (or specialist) detailing the nature of your child’s ailment and confirming that your child has been medically advised not to swim for the period matching the missed lessons. We also require a formal letter and request for refund from you. In most cases we prefer to alter the following terms payment to reflect any missed lessons if the customer is in agreement. A refund will be given if this is not agreed or achievable

  • Should Waves Swim School need to cancel a lesson, we will endeavour to inform all parents/guardians using the contact details provided on enrolment forms, preferably via text message. Please note, however, we cannot guarantee that this will happen—especially if a closure is decided at short notice. In the case of extended closure we will keep you informed of when lessons will be recommencing. If your contact details change, please inform your child’s swimming teacher or update your details online so that we can ensure you do not miss any communication from us.

  • Where possible, we will attempt to reschedule the cancelled session(s) at the end of the term or during the half-term holiday. Where this is not possible, a credit will be issued towards a new term of lessons. These will be offered on a per lesson basis. For example, should two lessons be cancelled in a term, you will receive two free lessons next term. However, when discounts towards a new term are not possible, or wanted, refunds will be made via the original payment method and will be processed at the cost paid per lesson. Credits are allocated to the parent/guardian of the child and cannot be transferred to another family.  

  • 14 Day Cooling Off Period: In accordance with the Consumer Contracts Regulations, anyone booking lessons for the rst me over the phone or online via credit or debit card is entitled to a 14-day cooling off period. The 14-day cooling off period commenced from the date of payment. People wishing to exercise the right to this must contact us within 14 days of purchase. Refunds will be made back to the original card used for payment. Should lessons have already commenced, the cost of any lessons taken within that period will be deducted from the amount refunded. We ask therefore that you ensure your child is ready for lessons before booking them in.